Sola Bird - Return & Refund Policy

At Sola Bird, we want you and your feathered friends to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward return and refund process.

30-Day Money Back Guarantee

We stand behind the quality and enjoyment of our products. If you are not totally thrilled with your Sola Bird purchase, you can return it for a full refund within 30 days of receiving your order.

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact Us: Email us at info@solabird.com within 30 days of receiving your order to inform us of your intention to return the product. Please include your order number and the reason for the return (optional, but helpful for us to improve).
2. Return Instructions: Our customer support team will provide you with specific instructions on where to send your return and any necessary return authorization information.
3. Package Your Return: Please ensure the item is securely packaged in its original packaging, if possible, or in suitable packaging to prevent damage during transit.
4. Ship Your Return: You will be responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please note the following:

• Refunds will be issued to the original payment method used for your purchase.
• Please allow 5-10 business days after we receive your return for the refund to appear in your account. Processing times may vary depending on your bank or credit card company.
• Original shipping charges are non-refundable unless the return is due to a defect in the product or an error on our part.

Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@solabird.com with your order number and photos of the damage or defect. We will work with you to arrange a replacement or a full refund, including any return shipping costs.

Questions?

If you have any questions regarding our return and refund policy, please do not hesitate to contact our customer support team at info@solabird.com. We're here to ensure your experience with Sola Bird is a happy one!