Contact Us
Sola Bird - Contact Us
Need a little chirp of assistance? We're here to help you and your feathered friends! Before you reach out, take a peek at some frequently asked questions – the answer might just be a quick flutter away:
Frequently Asked Questions
Q: When will I receive my tracking number?
A: You'll usually receive your tracking number via email within 1 business day after your order has shipped from our aviary.
Q: Why isn't my tracking number working yet?
A: Sometimes it takes a little time for the tracking information to update in the carrier's system. Please allow up to 24 hours for your tracking number to become active. If it's been longer than that, don't hesitate to contact us.
Q: How long does delivery take?
A: Delivery times can vary depending on your location within the United States. Most orders arrive within 3 to 10 business days after processing. You can find estimated delivery times on our Shipping & Returns page.
Q: What is your return policy?
A: We want you and your birds to be completely happy with your Sola Bird goodies! We offer a hassle-free 30-day money-back guarantee. If you're not totally thrilled, just email us at info@solabird.com and we'll make it right. You can find more details on our Shipping & Returns page.
Didn't Find Your Answer?
No problem at all! Our flock of friendly customer support is ready to assist you. You can reach us through the following channel:
Email: info@solabird.com
We typically respond within 24 hours on weekdays. We're here to ensure you have a smooth and happy experience with Sola Bird, so don't hesitate to send us a message!