FAQ's
Sola Bird - Frequently Asked Questions
Welcome to the Sola Bird FAQ page! Here you'll find answers to common questions about our unique collection of wall art, wooden puzzles, lamps, and more. If you can't find the answer you're looking for, please don't hesitate to contact us!
General Questions
Q: What kind of products does Sola Bird offer?
A: Sola Bird offers a curated collection designed to bring natural beauty and mindful design into your life. Our range includes captivating wall art, engaging wooden puzzles, and elegant lamps crafted from materials like bamboo and cork.
Q: Are Sola Bird products eco-friendly?
A: Yes! Sustainability is a core value at Sola Bird. We prioritize the use of eco-friendly and renewable resources like bamboo and cork. Our wooden puzzles offer a natural alternative to plastic toys, and we strive to minimize our environmental impact through responsible material sourcing and packaging.
Q: Are your products safe for children?
A: The safety of our customers is paramount. Our wooden puzzles are crafted from non-toxic materials with smooth finishes, making them safe for children. Please check the specific age recommendations on each puzzle listing.
Q: What materials do you use?
A: We carefully select natural and sustainable materials for our products. This includes bamboo, cork, and responsibly sourced wood for our puzzles and art pieces. Specific material information can be found on each product page.
Q: What makes Sola Bird products different?
A: Sola Bird products are designed with a focus on unique aesthetics, natural materials, and a touch of artistry. We aim to create pieces that not only enhance your space but also reflect a commitment to sustainability and thoughtful design.
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, please visit our Returns & Exchanges page for details on how to return or exchange an item.
Wooden Puzzles
Q: What are your wooden puzzles made of?
A: Our wooden puzzles are crafted from smooth, natural wood, chosen for its durability and tactile appeal. They provide a classic and engaging play experience.
Q: What age range are the wooden puzzles suitable for?
A: Our wooden puzzles cater to a variety of ages, from toddlers to adults, depending on the complexity of the design. Please check the individual product description for specific age recommendations.
Q: Do the wooden puzzles help with development?
A: Yes, our wooden puzzles are not only fun but also educational. They help develop fine motor skills, hand-eye coordination, problem-solving abilities, and spatial reasoning.
Lamps (Bamboo & Cork)
Q: What are your lamps made of?
A: Our lamps are beautifully crafted from sustainable bamboo and natural cork, chosen for their warm aesthetic and eco-friendly properties. They bring a touch of nature indoors while providing soft and ambient lighting.
Q: What type of light bulbs do the lamps use?
A: Our lamps are designed with standard light bulb sockets, generally compatible with E26 or E27 type bulbs. We recommend using LED bulbs for energy efficiency (bulbs not included).
Q: Are the lamps suitable for different rooms?
A: Yes, our lamps are designed to create a warm and inviting atmosphere in various spaces, including bedrooms, living rooms, and offices.
Wall Art
Q: What materials are your wall art pieces made of?
A: Our unique wall art pieces are crafted from a variety of materials, including wood, bamboo, and sometimes incorporate other natural elements. Please check the individual product description for specific materials.
Q: How do I hang the wall art pieces?
A: Most of our wall art pieces are lightweight and designed for easy hanging using picture hooks or small nails. Please refer to the individual product description for any specific hanging instructions.
Shipping & Ordering
Q: How long does shipping take?
A: We aim to process orders within 1 business day. Delivery within the United States typically takes 3-10 business days. Please see our Shipping Policy for more details.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $99.00.
Q: How can I track my order?
A: You will receive a tracking number via email once your order has shipped.
Q: Do you ship internationally?
A: No, currently we do not offer international shipping.
Sustainability & Ethics
Q: What does sustainability mean to Sola Bird?
A: Sustainability is central to our brand. We prioritize eco-friendly materials, minimize waste, and strive for responsible practices throughout our product lifecycle.
Additional FAQs
Q: Do you offer discounts or promotions?
A: Yes, we occasionally offer special promotions. Sign up for our newsletter to stay updated!
Q: How can I stay updated on new products?
A: Follow us on social media and subscribe to our newsletter for the latest Sola Bird news.
Care Instructions
Q: How do I care for my Sola Bird products?
A: Care instructions vary depending on the product. For wooden puzzles, keep them away from moisture and clean gently with a dry cloth. For lamps and wall art, dust regularly with a soft cloth and avoid harsh cleaners. Specific care instructions will be included with your product.
Gifting
Q: Do you offer gift wrapping?
A: While we don't currently offer dedicated gift wrapping, our items are thoughtfully packaged and make wonderful gifts as they are!
Q: Can you ship directly to the gift recipient?
A: Yes! You can enter the recipient's shipping address at checkout, and we'll ship directly to them. You can also add a gift message during checkout.
Contact Us
Q: How can I contact Sola Bird if I have more questions?
A: Please email us at info@solabird.com and we'll respond as soon as possible.