Sola Bird - Frequently Asked Questions

Welcome to the Sola Bird FAQ page! Here you'll find answers to common questions about our unique collection of wall art, wooden puzzles, lamps, and more. If you can't find the answer you're looking for, please don't hesitate to contact us!

General Questions

Q: What kind of products does Sola Bird offer?
A: Sola Bird offers a curated collection designed to bring natural beauty and mindful design into your life. Our range includes captivating wall art, engaging wooden puzzles, and elegant lamps crafted from materials like bamboo and cork.

Q: Are Sola Bird products eco-friendly?
A: Yes! Sustainability is a core value at Sola Bird. We prioritize the use of eco-friendly and renewable resources like bamboo and cork. Our wooden puzzles offer a natural alternative to plastic toys, and we strive to minimize our environmental impact through responsible material sourcing and packaging.

Q: Are your products safe for children?
A: The safety of our customers is paramount. Our wooden puzzles are crafted from non-toxic materials with smooth finishes, making them safe for children. Please check the specific age recommendations on each puzzle listing.

Q: What materials do you use?
A: We carefully select natural and sustainable materials for our products. This includes bamboo, cork, and responsibly sourced wood for our puzzles and art pieces. Specific material information can be found on each product page.

Q: What makes Sola Bird products different?
A: Sola Bird products are designed with a focus on unique aesthetics, natural materials, and a touch of artistry. We aim to create pieces that not only enhance your space but also reflect a commitment to sustainability and thoughtful design.

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, please visit our Returns & Exchanges page for details on how to return or exchange an item.

Wooden Puzzles

Q: What are your wooden puzzles made of?
A: Our wooden puzzles are crafted from smooth, natural wood, chosen for its durability and tactile appeal. They provide a classic and engaging play experience.

Q: What age range are the wooden puzzles suitable for?
A: Our wooden puzzles cater to a variety of ages, from toddlers to adults, depending on the complexity of the design. Please check the individual product description for specific age recommendations.

Q: Do the wooden puzzles help with development?
A: Yes, our wooden puzzles are not only fun but also educational. They help develop fine motor skills, hand-eye coordination, problem-solving abilities, and spatial reasoning.

Lamps (Bamboo & Cork)

Q: What are your lamps made of?
A: Our lamps are beautifully crafted from sustainable bamboo and natural cork, chosen for their warm aesthetic and eco-friendly properties. They bring a touch of nature indoors while providing soft and ambient lighting.

Q: What type of light bulbs do the lamps use?
A: Our lamps are designed with standard light bulb sockets, generally compatible with E26 or E27 type bulbs. We recommend using LED bulbs for energy efficiency (bulbs not included).

Q: Are the lamps suitable for different rooms?
A: Yes, our lamps are designed to create a warm and inviting atmosphere in various spaces, including bedrooms, living rooms, and offices.

Wall Art

Q: What materials are your wall art pieces made of?
A: Our unique wall art pieces are crafted from a variety of materials, including wood, bamboo, and sometimes incorporate other natural elements. Please check the individual product description for specific materials.

Q: How do I hang the wall art pieces?
A: Most of our wall art pieces are lightweight and designed for easy hanging using picture hooks or small nails. Please refer to the individual product description for any specific hanging instructions.

Shipping & Ordering

Q: How long does shipping take?
A: We aim to process orders within 1 business day. Delivery within the United States typically takes 3-10 business days. Please see our Shipping Policy for more details.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $99.00.

Q: How can I track my order?
A: You will receive a tracking number via email once your order has shipped.

Q: Do you ship internationally?
A: No, currently we do not offer international shipping.

Sustainability & Ethics

Q: What does sustainability mean to Sola Bird?
A: Sustainability is central to our brand. We prioritize eco-friendly materials, minimize waste, and strive for responsible practices throughout our product lifecycle.

Additional FAQs

Q: Do you offer discounts or promotions?
A: Yes, we occasionally offer special promotions. Sign up for our newsletter to stay updated!

Q: How can I stay updated on new products?
A: Follow us on social media and subscribe to our newsletter for the latest Sola Bird news.

Care Instructions

Q: How do I care for my Sola Bird products?
A: Care instructions vary depending on the product. For wooden puzzles, keep them away from moisture and clean gently with a dry cloth. For lamps and wall art, dust regularly with a soft cloth and avoid harsh cleaners. Specific care instructions will be included with your product.

Gifting

Q: Do you offer gift wrapping?
A: While we don't currently offer dedicated gift wrapping, our items are thoughtfully packaged and make wonderful gifts as they are!

Q: Can you ship directly to the gift recipient?
A: Yes! You can enter the recipient's shipping address at checkout, and we'll ship directly to them. You can also add a gift message during checkout.

Contact Us

Q: How can I contact Sola Bird if I have more questions?
A: Please email us at info@solabird.com and we'll respond as soon as possible.

Sola Bird - Shipping Policy

Thank you for choosing Sola Bird! We are committed to delivering your unique and natural products to you as smoothly and efficiently as possible. Please read our shipping policy carefully to understand our processes and timelines.

Processing Time

We aim to process all orders within 1 business day (Monday through Friday, excluding holidays). Once your order is processed and ready for shipment, you will receive a notification email with your tracking information.

Estimated Delivery Times

After your order has been processed and shipped, please allow approximately 3 to 10 business days for delivery within the United States. Please note that these are estimates and actual delivery times may vary depending on your location, the shipping carrier, and unforeseen circumstances such as weather delays.

Shipping Rates

• Standard Shipping: We offer standard shipping on all orders within the United States. Rates will be calculated at checkout based on the weight and destination of your order.
• Free Shipping: Enjoy free standard shipping on all orders totaling $99.00 or more (after any applicable discounts) within the United States.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your package by visiting the carrier's website or through the tracking link provided in the email.

Shipping Destinations

Currently, Sola Bird ships only to addresses within the United States. We apologize for any inconvenience this may cause to our international customers. We are continuously evaluating our shipping options and may expand our destinations in the future.

Lost or Damaged Packages

Sola Bird is not responsible for packages lost or damaged in transit. However, if such an issue arises, please contact us at info@solabird.com, and we will do our best to assist you in contacting the shipping carrier to resolve the issue.

Questions?

If you have any questions regarding our shipping policy, please do not hesitate to contact our customer support team at info@solabird.com. We're here to help!

Sola Bird - Return & Refund Policy

At Sola Bird, we want you and your feathered friends to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward return and refund process.

30-Day Money Back Guarantee

We stand behind the quality and enjoyment of our products. If you are not totally thrilled with your Sola Bird purchase, you can return it for a full refund within 30 days of receiving your order.

How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact Us: Email us at info@solabird.com within 30 days of receiving your order to inform us of your intention to return the product. Please include your order number and the reason for the return (optional, but helpful for us to improve).
2. Return Instructions: Our customer support team will provide you with specific instructions on where to send your return and any necessary return authorization information.
3. Package Your Return: Please ensure the item is securely packaged in its original packaging, if possible, or in suitable packaging to prevent damage during transit.
4. Ship Your Return: You will be responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please note the following:

• Refunds will be issued to the original payment method used for your purchase.
• Please allow 5-10 business days after we receive your return for the refund to appear in your account. Processing times may vary depending on your bank or credit card company.
• Original shipping charges are non-refundable unless the return is due to a defect in the product or an error on our part.

Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@solabird.com with your order number and photos of the damage or defect. We will work with you to arrange a replacement or a full refund, including any return shipping costs.

Questions?

If you have any questions regarding our return and refund policy, please do not hesitate to contact our customer support team at info@solabird.com. We're here to ensure your experience with Sola Bird is a happy one!